The Ski Week - Terms and conditions

KEY POINTS:

You enter into a booking with us when we issue our confirmation invoice. If you then cancel, there will be cancellation charges. Initially this may only be a deposit but can go up to 100%.

You can make changes to your booking in certain circumstances. We make a charge for this. We can change and cancel your booking. We’ll pay you compensation in certain circumstances.

We are responsible to you for providing your holiday but there are legal limits.

In respect of bookings made in the European Economic Area (EEA) ONLYwe provide protection for your money via a financial failure insurance policy with MGA Cover Services trading as Affirma, Kemp House, 152 City Road, London, EC1V 2NX, Tel: +44 (0) 203 540 4422.

PLEASE NOTE: Financial failure insurance is only applicable to bookings made in the EEA.

NB read the full terms below for more information and for other important rights and obligations. 


BOOKING TERMS AND CONDITIONS

 This document sets out the standard booking terms and conditions of The Ski Week Ltd (referred to in this document as ‘TSW’), a company registered in the United Kingdom with the number 09116193 whose registered address is 4th Floor Universal House, 88-94 Wentworth House, London, E1 7SA, UK.

Please ensure you read this document in full before booking. Important sections are underlined. Any references to ‘you’ are to the you, the holidaymaker, who has contracted with TSW either in your own right or on behalf of others.


THE NATURE OF THESE TERMS


YOUR CONTRACT

The type of arrangements you book will determine if your contract is with us or with another supplier of travel services. Your contract will be with us if you book, at an inclusive price, at least 2 or more of the following pre-arranged combination of services:


when the above services are taken together and:


THIRD PARTY EXPERIENCE OFFERING


PAYING FOR YOUR HOLIDAY

The holiday booking procedure is as follows:


CHANGES IN THE PRICE OF YOUR HOLIDAY


VARIATION & CANCELLATION

Variation by TSW

Period before departure in which we notify you

Amount you will receive from us (£)

More than 84 days

0

Between 83-29 days

10

Between 28-15 days

20

Between 14-18 days

30

Between 7-1 day

40

Less than 1 day

50

This does not exclude you from claiming more if you are entitled to do so.


Cancellation by TSW 

Period before departure in which we notify you

Amount you will receive from us (£)

More than 84 days

0

Between 83-29 days

10

Between 28-15 days

20

Between 14-18 days

30

Between 7-1 day

40

Less than 1 day

50

This does not exclude you from claiming more if you are entitled to do so.

Cancellation by You 

Refunds shall be made back to the payment card used for the original payment within 30 days after the cancellation has been confirmed. No exceptions to the deadlines listed within this clause 63 (a) can be made.


Variation by You 


Change of Customer


ACCOMMODATION DEPOSIT


INSURANCE


SPECIAL REQUESTS


PASSPORTS AND VISAS



PHYSICAL FITNESS AND DISABILITY

Skiing, including travel within the resort, is physically demanding. If you or any member of your Group has any medical problem or disability which may affect any component of the holiday booking of that person, you must notify TSW of this medical problem or disability prior to making your booking so that we can advise you on the suitability of the chosen holiday. You must give us full details (if any) in writing prior to making your booking. If we in our absolute discretion feel unable to properly accommodate the particular needs of the person concerned we reserve the right to decline to accept, cancel or amend the booking.


YOUR CONDUCT


IMAGE COLLECTION


OUR RESPONSIBILITY

Any sum received by you from suppliers will be deducted from any sum paid to you as compensation by us.



DISABLED CUSTOMERS AND CUSTOMERS WITH SPECIAL REQUIREMENTS

 


YOUR ACCOMMODATION


USE OF VEHICLES


DEALING WITH PROBLEMS AND COMPLAINTS



FORCE MAJEURE 


WHAT YOU CAN EXPECT FROM OUR SERVICES

TSW, it is a condition of your booking that you notify TSW of your estimated arrival time in advance of departure. In the event you fail to notify us in advance we cannot guarantee that your accommodation will be open and/or available for check-in.


OUR EVENT


DATA PROTECTION


RESELLING


ENFORCEMENT

No failure or delay by TSW in enforcing these terms shall prevent TSW enforcing them at a later date or act as a waiver of its right to do so. Similarly, partial enforcement shall no preclude further enforcement of the same, or another, term at a later date.


FINANCIAL PROTECTION – FOR BOOKINGS MADE IN THE EEA ONLY

Please note: if the booking was not made in the EEA, the scheme of financial protection will not apply to you.


SEVERABILITY

 If any provision or part of a provision, of these booking conditions is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part- provision will be struck out of these booking conditions and the remainder of these booking conditions will apply as if the offending provision or pa


ASSIGNMENT

 You may not transfer or assign any of your rights or obligations under these booking conditions without TSW’s prior written consent.


JURISDICTION